c o r p o r a t e s p i r i t a u s t r a l i a

The spirit of a good company is its people

Today's supervisors and managers must face multiple challenges to be effective. These include increased competition, technological change, pressure to maximise output with fewer resources and educated workers not wanting to work under old management styles. More than ever, managers are impacted by organisational directions and goals and it is an essential part of their role to ensure that their workgroups are effective contributors to the overall organisational mission.

We believe people are your greatest resource. But most people use only a small percentage of their true talents and abilities.
So it makes good business sense to invest in the growth and development of your employees. It will increase your profitability and give you a greater return on your investment.
However, people won't automatically use more of their talents and abilities. We help develop leaders who, in turn, empower their people to use their untapped talents and abilities.
To do something better, you must do something different.

People must change their behaviour in order to increase their effectiveness and productivity.  We help people set and achieve goals, become self-motivated and have a more positive mental attitude.  Improvement of performance is measured continuously to ensure that your people use more of their potential an increase the productivity of your organization

This Frontline Management Program is targeted to the needs of new or inexperienced front-line managers, supervisors and team leaders. The program content focuses on key result areas for leadership effectiveness and development of leadership practices, including setting direction; developing values-based leadership; motivating for improved performance; building teamwork and collaboration and communication competencies. The program is designed to give participants the skills and confidence to develop an action plan to improve both personal and organisational effectiveness.

Instruction will be based on an interactive format where participants will be required to work in groups to address certain issues as well as working individually to complete set tasks and exercises.

Course Outline:

Workplace Practice
Understanding and managing the changing job and work environment
The communication foundation
Personal skills for supervisors and managers
Planning for goal achievement
Directing effective meetings
Health, safety and welfare

Managing Operations
Building team and individual performance and productivity
Total Quality Management (TQM)
Customer-driven organisations
Solving problems and making decisions
Effectively leading change
Creating a workplace learning environment
Recruiting, selecting and inducting employees
Training employees
Managing a diverse workforce

Managing People
Developing effective work relationships
Providing Leadership in the work environment
Motivating self and others
Confident leadership of your workteam
Instructing and delegating
Managing conflict and grievances
Managing poor performance
Appraising performance

Effective Manager / Supervisor Certificate Program

Participants who complete this program will receive a certificate of completion from Corporate Spirit Australia.

  For more information on this program please contact < lawrence@corporatespiritaustralia.com

Office Telephone +61 3 9842 5545 or contact Lawrence directly on mobile +61 (0)418 105 563  

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